At JVR Couture, we want you to shop with confidence and be satisfied with your purchase. If there is an issue with your order, please review our Return & Exchange Policy below to understand the conditions and process for requesting a return or exchange.
By placing an order with JVR Couture, you agree to the terms outlined in this policy.
1. Eligibility for Returns & Exchanges
Returns or exchanges may be accepted if the item meets our eligibility requirements and the request is made within the applicable return period.
To be eligible, the item should generally be:
- Unworn and unused
- Unwashed
- Free from stains, odors, makeup, perfume, or damage
- Returned with original tags attached
- Returned in its original packaging where applicable
- In the same condition in which it was received
2. Return & Exchange Timeframe
Customers should contact us within 7 days of receiving the order if they wish to request a return or exchange.
Requests received after this period may not be accepted. We recommend contacting us as soon as possible if there is any issue with your order.
3. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team and provide your order details.
Please include:
- Your full name
- Order number
- Product name
- Reason for the return or exchange
- Clear photos or videos if the item is damaged, defective, or incorrect
Our team will review your request and provide further instructions if the return or exchange is approved.
4. Exchanges
Exchanges may be available for size changes or other eligible reasons, subject to product availability.
If the requested replacement size or product is unavailable, we may offer another available option or a refund where applicable.
An exchange is not considered confirmed until it has been approved by JVR Couture.
5. Incorrect or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us promptly after receiving your order.
We may request clear photographs or videos of the product, packaging, and shipping label to help us review the issue.
Once the issue has been verified, we will provide an appropriate solution, which may include an exchange, replacement, or refund depending on the circumstances.
6. Size-Related Exchanges
Customers are encouraged to review the size chart carefully before placing an order.
If you order an incorrect size, an exchange may be possible if the requested size is available and the item meets all return conditions.
Shipping or courier charges related to a size exchange may be the responsibility of the customer unless the sizing issue resulted from an error by JVR Couture.
7. Non-Returnable & Non-Exchangeable Items
Certain items may not be eligible for return or exchange.
These may include:
- Items that have been worn or used
- Washed or altered garments
- Items with removed or damaged tags
- Products damaged after delivery due to misuse
- Items with makeup, perfume, stains, or other signs of wear
- Customized or made-to-order items
- Final sale or clearance items where stated
8. Sale & Discounted Items
Products purchased during a sale, promotion, or clearance may be subject to different return or exchange conditions.
If an item is marked as Final Sale or Non-Returnable, it may not qualify for a return or exchange unless it arrives damaged, defective, or incorrect.
9. Return Shipping
Customers may be responsible for return shipping charges unless the return is due to an incorrect, defective, or damaged item supplied by JVR Couture.
We recommend using a reliable and trackable courier service when returning an item. JVR Couture is not responsible for return parcels that are lost or damaged before reaching us.
10. Inspection of Returned Items
All returned items are inspected after they are received.
If an item does not meet our return conditions, including signs of wear, washing, alteration, damage, stains, odors, or missing tags, the return or exchange may be rejected.
11. Refunds
If a return is approved for a refund, the refund will be processed after the returned item has been received and inspected.
Approved refunds will generally be issued using the original payment method where possible. Processing times may vary depending on the payment provider or banking service.
Original shipping charges may be non-refundable unless the return is caused by an error on our part.
12. Refund Processing Time
Once a refund has been approved, please allow a reasonable processing period for the amount to appear in your account.
Bank and payment provider processing times may vary and are outside the direct control of JVR Couture.
13. Color & Appearance Differences
We make every effort to display product colors and details as accurately as possible.
However, slight variations in color may occur due to lighting, photography, editing, screen brightness, or device display settings. Minor color differences alone may not qualify as a product defect.
14. Measurement Variations
Minor measurement differences may occur due to fabric type, stitching, production methods, and manual measurement.
Customers should review the size guide before ordering and allow for reasonable measurement variation.
15. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
16. Refused or Unclaimed Deliveries
If an order is refused, repeatedly unavailable for delivery, or returned to us because of incorrect customer information, additional shipping charges may apply if the customer requests redelivery.
17. Policy Updates
JVR Couture reserves the right to update or modify this Return & Exchange Policy when necessary.
Any changes will be published on this page. We recommend reviewing this policy before placing an order.
18. Contact Us
If you have questions regarding a return, exchange, refund, or your order, please contact our customer support team:
JVR Couture
Email: contact@jvrcouture.pk
Phone: +92 321 7458446